Privacy Policy

1. Introduction

HV Tech Services LLC ("we," "our," or "us") respects your privacy. This policy explains how we collect and use information through our website and managed service operations.

2. Information We Collect

Personal Information: When you use our contact form, client portal, or request a quote, we collect your name, email address, phone number, and any company details you provide. This includes mobile phone numbers provided voluntarily for technical support communications or automated transactional alerts.

Technical Data: Our server automatically logs technical metadata (IP addresses, browser type, and timestamps) for security monitoring and visitor analytics to ensure the integrity of our infrastructure.

3. How We Use Your Data

• To provide and maintain our Managed IT and VoIP services.
• To respond to sales inquiries and provide technical support.
• To dispatch automated transaction notifications and 1-hour appointment reminders.
• To monitor for unauthorized access or cybersecurity threats.
• To comply with legal obligations (e.g., for government contractors or libraries).

4. Third-Party Services

We do not sell your data. We only share information with trusted partners strictly necessary to execute our core service operations, including:

• VoIP Carriers & Texting Gateways: To route business telephony and dispatch transactional reminders.
• Security Partners: Our SOC/EDR providers for endpoint protection.
• Communication Tools: Services like Web3Forms for secure form processing.

5. SMS Data Collection and Consent

HV Tech Services LLC respects your mobile privacy. Mobile information, including phone numbers and consent data collected specifically for our SMS program, will absolutely not be shared with or sold to any third parties or affiliates for marketing or promotional purposes.

All other categories of personal information exclude text messaging originator opt-in data and consent; this opt-in information will not be shared with any third parties under any circumstances. You can opt out of SMS communications at any point by replying "STOP" to any automated dispatch.

6. Data Retention

We retain visitor log data only as long as necessary for security auditing purposes. Client service data is retained in accordance with our specific Service Level Agreements (SLAs) and regulatory requirements.

7. Your Rights

Depending on your location (New York, Florida, or elsewhere), you may have rights to access, correct, or delete your personal data. To exercise these rights, please contact us at info@hvtechservices.com.