Privacy Policy

1. Introduction

HV Tech Services LLC ("we," "our," or "us") respects your privacy. This policy explains how we collect and use information through our website and managed service operations.

2. Information We Collect

Personal Information: When you use our contact form or request a quote, we collect your name, email address, phone number, and any company details you provide.

Technical Data: Our server automatically logs technical metadata (IP addresses, browser type, and timestamps) for security monitoring and visitor analytics to ensure the integrity of our infrastructure.

3. How We Use Your Data

• To provide and maintain our Managed IT and VoIP services.
• To respond to sales inquiries and provide technical support.
• To monitor for unauthorized access or cybersecurity threats.
• To comply with legal obligations (e.g., for government contractors or libraries).

4. Third-Party Services

We do not sell your data. We only share information with trusted partners necessary to provide our services, including:

• VoIP Carriers: To route business communications.
• Security Partners: Our SOC/EDR providers for endpoint protection.
• Communication Tools: Services like Web3Forms for secure form processing.

5. Data Retention

We retain visitor log data only as long as necessary for security auditing purposes. Client service data is retained in accordance with our specific Service Level Agreements (SLAs) and regulatory requirements.

6. Your Rights

Depending on your location (New York, Florida, or elsewhere), you may have rights to access, correct, or delete your personal data. To exercise these rights, please contact us at helpdesk@hvtechservices.com.